Shipments and returns
Free for orders over 42,00€
After receiving the order we normally hand it over to the courier the next working day. Delivery in Italy takes 1/3 working days depending on your postal code, while abroad it takes 3/5 working days.
The courier we rely on for Italy is Bartolini (BRT), in Europe DPD, for non-EU countries the courier is UPS
You can return a product within 30 days of receipt of order, for undamaged products (except factory defects).
You can proceed to the request of return by writing an email to [email protected] entering the order number and the name of the product you want.
Shipping costs are your responsibility. What to do?
- Ship your return independently
- Use the pick-up service made available by Koala Babycare at a cost of 4 euros for Italy and the rest of Europe (this service is not provided for non-EU countries)
The refund will be received within 3 working days of receipt of the returned goods in our warehouses. The entire refund will be made with the same method chosen for the payment of the order (if you paid cash on delivery you must provide us with an iban on which to make the transfer).
You can make a claim on products with obvious factory defects by sending an email to [email protected] within 3 days of receipt, including the order number and a photograph that attests to the defect. In that case we will take care of sending you a new product at no additional cost.